Order and Shipping Information
Our goal is to fill your order as quickly as possible.
Stock: As we are working with other suppliers, some items may require a longer time to restock.
Produce on Demand/Custom items: As these items are produced upon receiving the order, please expect to receive your order 2 - 4 weeks after order has been placed.
A full address is required to receive packages, please ensure the provided address is correct. PO Boxes will not be accepted.
We accept Visa, Mastercard and American Express.
Prices at checkout are shown in CAD funds.
Due to Covid-19 delivery times may take longer than expected. These delays are due to volume and safety precautions by the Carriers.
Delivery times - we do not guarantee delivery times on Canadian/US shipments, as this can be affected by many factors out of our control.
Free shipping on orders over $50.00 CAD (before tax, after discounts) - Canadian orders only.
Orders under 10 oz/ .300 kg are eligible to be shipped via lettermail using a bubble envelope - $7 CAD for Canada orders and $14 CAD for US orders (Continental US and Alaska only) . As this is lettermail there is no tracking number.
Orders will be shipped via Canada Post/USPS.
Shipping Charges: Shipping charges will be calculated at checkout for all orders under $50.00 CAD - Canadian orders only.
Shipping to Continental US and Alaska only.
At this time we are unable to offer free shipping to the US.
Customs/Duties/Taxes: All US orders may be subject to taxes and duties and are the sole responsibility of the buyer and will not be refunded or reimbursed by This and That Canada for any reason. These fees are charged by your government and are entirely separate from any shipping fees.
** Please note: Packages CAN be delayed by customs, which unfortunately is out of our control. This is a rare occasion, but it can happen.**
For refund information please see the Refund Policy page.